Get in Touch
Email Support
For general inquiries and support:
support@ibill.caResponse time: Within 24 hours on business days
Before You Contact Us
To help us assist you better, please check these resources first:
- Help Center: Visit our in-app help center for guides and tutorials
- FAQs: Check frequently asked questions about invoicing, taxes, and features
- Account Settings: Many issues can be resolved in your account settings
- CRA Resources: For tax-specific questions, visit Canada Revenue Agency
What to Include in Your Message
To help us resolve your issue quickly, please include:
- Your registered email address
- A clear description of the issue or question
- Screenshots (if applicable)
- Invoice number or relevant details
- Browser and device information (for technical issues)
Office Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday - Sunday: Limited support (emergency issues only)
- Holidays: Canadian statutory holidays are observed
Mailing Address
Report Security Issues
If you discover a security vulnerability, please report it responsibly to:
We take security seriously and will respond to valid reports promptly.